Frequently Asked Questions

Depending on the time of year, your snowdrops are sent as dormant bulbs, newly sprouting bulbs, in flower, or lifted 'in the green'. We wash the compost from the bulbs before posting to keep them safe and the postage affordable, then wrap them in damp tissue and film and box them carefully. Greetings cards and fridge magnets are sent with free UK P&P; postage on plants is calculated at checkout. Please pot up or plant out your snowdrops as soon as they arrive.

Once your order has been dispatched, we will send a confirmation email containing your tracking number and a link to follow your parcel's progress with the courier. You can also view your order status at any time by logging into your account on snowdrops.me and visiting the 'My Orders' section. If you checked out as a guest, simply use the tracking link in your dispatch email, and please allow up to 24 hours for the tracking information to update after dispatch.

You can return most items within 30 days of receiving your order for a full refund, provided they are unused and in their original condition and packaging. Under the Consumer Contracts Regulations, you also have the right to cancel within 14 days of delivery. To start a return, contact our support team at info@snowdrops.me and we will guide you through the process. Once we receive and inspect your returned item, we will process your refund to your original payment method, usually within 5 to 10 working days. Faulty or incorrect items will be refunded in full, including any delivery costs.

We accept all major debit and credit cards, including Visa, Mastercard and American Express. For added convenience and security, you can also pay using popular digital wallets such as PayPal, Apple Pay and Google Pay. All payments are processed through secure, encrypted checkout so your details are always protected. We never store your full card information on our systems.

At present, Snowdrops delivers exclusively within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently offer international shipping or delivery outside the UK. We are always reviewing our delivery options, so we would encourage you to check back or sign up to our newsletter for any future updates on expanded shipping destinations.

If you need to amend or cancel your order, please contact us as quickly as possible at info@snowdrops.me with your order number. We process orders quickly, so we can only make changes or cancel before your order has been dispatched. If your order has already been dispatched, you are still covered by your 14-day right to cancel under the Consumer Contracts Regulations, and you can simply return the item to us once it arrives for a full refund.

Every snowdrop we offer is propagated from our own collection of Galanthus here at Bruckhills Croft in Aberdeenshire — nearly 600 varieties, awarded National Plant Collection status by Plant Heritage in 2021. Growing and propagating the plants ourselves means we can offer healthy, true-to-name snowdrops and share first-hand advice on growing them.

Our friendly UK-based support team is here to help with any questions about your order, our products or your account. The best way to reach us is by email at info@snowdrops.me, and we aim to respond to all enquiries within one working day. To help us assist you as quickly as possible, please include your order number and a clear description of your query in your message.